Business Process Services

Now days, organizations are seeking consultants who can take care of their business processes for focusing on the growth. We help you save cost immediately to make businesses work smarter. With us as a BPS partner, you can work more efficiently and strategically. Our experts have deep industry knowledge by which we help you in refocusing the strategies and to grow your business.

Customer Service
We deliver multi-channel customer service experience, these include phone interactions, web communications (Live Chat & Social Media) and Email management. With an in-depth understanding of our clients’ business context and customer expectations, we engineer a world-class customer experience that helps entice and retain customers.
Backed by our global contact center expertise, skilled professionals, and intelligent response mechanisms, our customer service portfolio maximize business outcomes through effective handling of customer inquiries, optimized revenue opportunities and upgraded key performance metrics.
Why should you consider CONCEPTOL?

  • Every customer contact is engaged around the clock 24x7x365.
  • Multi-lingual and Multi-channel Support
  • Integrated Global Delivery Model ( Onshore, Offshore and Hybrid)
  • Integrated Customer Service Experience Management
  • Increased first call resolution and service efficiencies.
  • Integrated and standardized processes to eliminate redundancy and decreased operating costs.
  • Integrated Service Delivery Model to Provide Consistent, Speedy and Customized Services
  • Integrated QMS with built-in Feedback Mechanism, Analytics & Reporting System
  • State-of-the-art Contact Center Platform, Equipped with Intelligent Systems and Tools
  • Extensive Experience across a Wide Variety of Industries

Our unique capability to right channel customer interactions and efficiently handle them, results into improved customer satisfaction, enhanced brand advocacy and significant cost savings for clients competing in challenging and highly competitive market sectors, our innovative customer management solutions provide premier service, reduced turnover and migration, and improved bottom line performance.
Delivered through onshore, offshore, and hybrid delivery models, our technical support services provide substantial paybacks to clients by means of cost reduction.

Back Office Support

We offer a wide range of back office services that helps Enterprises work more efficiently and cut down their operational costs up to 32%. Through integrated systems, processes and automated work flows, our back office services enable economic and efficient performance of back office operations, while aiding informed decisions-making, better inter departmental coordination, and superior customer service.

Out team knows that balancing customer facing activities with non-customer facing functions can be difficult. Management of complete back office solutions extends our role of helping clients manage essential tasks that are repetitive in nature – but critical to exceeding target efficiency levels.

Why should you consider CONCEPTOL?
Driving in higher speed, accuracy, transparency, and performance, our NextGen service delivery platform enables organizations efficiently meet their back-office goals and compliance requirements. Our Expertise Include:

  • Payment Processing
  • Insurance Claims Processing
  • Account Reconciliation
  • Transaction Processing
  • Back Office RCM
  • Scheduling
  • Eligibility & Verification
  • Preauthorization
  • Provider Credentialing
  • Claim Creation
  • Coding
  • Claim Submission
  • Regulatory Compliance
  • Claim Payment Management
  • Claim Denial Management
  • HRO
    1. Interview Scheduling
    2. Offer Management
    3. Pre / Post Employment Verification
  • Data Processing
  • Data Entry
  • Data Assembling
  • Data Validation
  • Data Classification
  • Data Summarization
  • Data Analysis
  • Data Reporting

Besides value-added services, such as analytics and business intelligence, we create a sustainable competitive advantage for our clients through faster turnaround time, round-the-clock greater business outcomes.

Answering Service

Our business is all about helping you manage, cover and attend to your business. As our name implies, we are committed to answering your phone calls with care, compassion, efficiency and professionalism.

For just a fraction of the price you might pay to hire a 9-to-5 receptionist to cover your phones, you can outsource your answering service needs to our virtual receptionist team and allow us to cover your calls every day, all day, all year long, including nights, weekends, holidays and even times of disaster such as hurricanes or blizzards.

Here are just some of the services we can provide you and your callers:
• Answering questions and requests for information
• Helping resolve basic service issues
• After-hours coverage to show you are always open
• Appointment Scheduling
• Taking messages and relaying them to the right person or department
Why should you consider US?

  • Pick-Up Rate Of 97% Or Higher, Instant response to all your phone calls with your company’s welcome message.
  • Substantial cost savings up to 50%.
  • Zero capital invests on office space, infrastructure and Manpower.
  • Highly experienced and well-trained , polite and affable call answering representatives
  • Stringent security protocol to ensure information remains confidential
  • Instant response to all your phone calls with your company’s welcome message